Government Compliance & Regulatory Policies (India)
Mandatory policy governing wedding date reservations, studio deposits, creator milestone escrow, and dispute claims
Fair Escrow Protection: Our milestone escrow model protects both studios and visual creators. Studios receive full refund protection against unfulfilled shoots, and creators are guaranteed payment for blocked muhurat dates and verified on-site hours.
1.1 In the luxury wedding industry, dates are strictly calendar-locked and cannot be re-sold on short notice. To secure a production crew or studio contract, a mandatory Advance Booking Deposit (25%) is required upon confirmation.
1.2 The booking deposit covers administrative calendar locking, pre-production planning, and reserving dedicated cinematographers and photographers.
If a wedding is cancelled or postponed by the Client or Studio, refund eligibility is calculated strictly by the number of calendar days remaining before the scheduled event:
| Cancellation Window | Deposit Refund Eligibility | Compensation / Terms |
|---|---|---|
| 45+ Days Before Event | 80% Refund of Advance | 20% retained for administrative and pre-production setup costs. |
| 20 to 44 Days Before Event | 50% Refund of Advance | 50% released to reserved creators to compensate for lost booking opportunities. |
| Less Than 20 Days Before Event | 0% Refund (Non-Refundable) | Crew dates cannot be re-booked; 100% of advance is disbursed to creators as cancellation compensation. |
3.1 If an assigned Fotolancer is unable to reach the shoot due to medical or transport emergencies, the Fotolancer network automatically dispatches a standby verified creator of equal or higher tier at no additional cost.
3.2 If an emergency replacement cannot be provided due to extreme remote geography, the Studio receives an immediate 100% full refund of all deposited funds for that crew seat, plus a priority credit voucher for future bookings.
Eligible refund requests are audited and approved within 24 to 48 business hours.
Refunds are credited directly to the original bank account, card, or UPI ID used during checkout.
Banks and UPI switches typically credit the amount within 5 to 7 working business days.
To claim a refund or dispute a project milestone, email our Finance Desk at refunds@fotographiya.com with your Lead/Shoot ID, registered phone number, and reason for cancellation. You may also contact our Grievance Redressal Officer for expedited mediation.